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Senior Executive, QTS (2-year Renewable Contract)
Location: Hong Kong
WHO ARE WE?
At the Hong Kong Tourism Board, we are passionate about showcasing our city as a must-visit destination. Renowned for its iconic skyline, culinary wonders, and rich cultural tapestry where East meets West, Hong Kong is a bustling metropolis that offers extraordinary experiences to a diverse array of travelers. As we seize new opportunities to enhance our city's global appeal, we remain committed to promoting Hong Kong's unique charm and vibrancy, reinforcing its reputation as a world-class destination. We invite passionate talents to join our dynamic and fun team in achieving this vision.
HOW YOU WILL CONTRIBUTE AND LEARN?
- Support the full spectrum of the scheme’s day-to-day administration function including:
- Manage new and renewal merchant assessments to the scheme
- Keep track of the work progress of the service providers and their compliance with the scheme assessment requirements
- Assist in reviewing the existing assessment system and procedures
- Handle merchant enquiries and consumer comments/complaints
- Maintain an up-to-date QTS merchants’ profile in the system
- Produce QTS Scheme stationery
- Prepare regular reports, and upkeep all the related financial documents
- Support Outstanding Quality Tourism Services Merchant Service Staff Awards
- Support consumption campaigns targeting in-town visitors or locals, including merchant liaison, offer solicitation, frontline staff training, etc.
- Provide administrative support to the team and Committee/Sub-Committee meetings ensuring efficient operation and proper maintenance of documentation
WHO ARE WE LOOKING FOR?
- University graduates with 3 years or above relevant experience in the scheme administration and complaints/enquiries handling
- Experience in data management and the full spectrum of administrative support, secretariat support to committees, meeting arrangements, etc.
- Good time management skills to meet deadlines
- Strong attention to detail and accuracy
- Mature, good team player, flexible, self-motivated, able to handle multi-tasks and work independently
- Proficiency in MS Word, PowerPoint and Excel (Vlookup & PivotTable)
- Good command of English, Cantonese and Putonghua
Application Method
If you are passionate about our mission and believe you are the one we are looking for, please send us your resume with present and expected salary by clicking "Apply Now". We are looking forward to hearing from you.
Only shortlisted applicants will be contacted. Personal data provided by job applicants will be kept in strict confidence and used only for recruitment and employment-related purpose in accordance with our personal data policies. By submitting your job application, you acknowledge that you have read, understood and accepted the HKTB’s Personal Information Collection Statement Pertaining to Job Application at here.
We are an equal opportunities employer.