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Specialist, Visitor Services (Contact Centre)
Location: Hong Kong
WHO ARE WE?
At the Hong Kong Tourism Board, we are passionate about showcasing our city as a must-visit destination. Renowned for its iconic skyline, culinary wonders, and rich cultural tapestry where East meets West, Hong Kong is a bustling metropolis that offers extraordinary experiences to a diverse array of travelers. As we seize new opportunities to enhance our city's global appeal, we remain committed to promoting Hong Kong's unique charm and vibrancy, reinforcing its reputation as a world-class destination. We invite passionate talents to join our dynamic and fun team in achieving this vision.
HOW YOU WILL CONTRIBUTE AND LEARN?
- Be our communicator at the forefront, engaging with the visitors across various communication channels such as live chat, social media, hotline and email etc. to answer their enquiries and enrich visitors’ travel experience
Recommend travel itinerary and hidden gems to enquired visitors to promote the charm of the city and create a fruitful journey with lasting memory for travellers
Provide constructive suggestions and coordinate tracking reports, playing a key role in contributing the service provision enhancement
WHO ARE WE LOOKING FOR?
University graduate in any discipline
2 years of experience proving your competencies in the service industry, especially in service centre/ concierge operations, is preferred
Experience in contact centre operations and complaint handling would be a great advantage
Fresh graduates are also welcome
Confident communicator in English, Cantonese and Mandarin
Proactive team player with an open mind, motivated with passion and curiosity to learn
Customer-oriented self-starter with exceptional customer service mindset and skills
Driven by a sense of fulfilment, willing to work on weekends & public holidays, and under adverse weather conditions, to maintain service operation if required
Application Method
If you are passionate about our mission and believe you are the one we are looking for, please send us your resume with present and expected salary by clicking "Apply Now". We are looking forward to hearing from you.
Only shortlisted applicants will be contacted. Personal data provided by job applicants will be kept in strict confidence and used only for recruitment and employment-related purpose in accordance with our personal data policies. By submitting your job application, you acknowledge that you have read, understood and accepted the HKTB’s Personal Information Collection Statement Pertaining to Job Application at here.
We are an equal opportunities employer.