Hong Kong Tourism Board

• Compare prices

Do some comparison shopping before you buy. Prices are usually clearly marked, particularly in shopping malls, department stores and chain stores. However, some small shops and street markets do not always display prices. In this case, bargaining is still possible. However, it is advisable to confirm the price of the goods prior to purchase, in particular the unit of measure used to derive the price.

• Plastic Shopping Bag Charge

All retail businesses in Hong Kong are required to charge a minimum levy of HK$1 for each plastic shopping bag provided to customers. Avoid the levy and be environmentally responsible by bringing your own bag. See here for details.

• Know your products

Conduct research as needed to gather information on the product or service as well as users’ experience. Be sure to ask for more detailed information not provided in advertisements and promotional messages, in order to make comparisons of prices, quality and functions. Before the purchase of electronics, make sure you know what you want in terms of models, features, prices, accessories and warranty (including its geographical coverage). Call the Consumer Council Hotline at +852 2929 2222 for the names of sole agents of popular brands or visit the Consumer Council website for more information.

• Shop with peace of mind

The Trade Descriptions Ordinance serves to enhance consumer protection. Consumers are advised to remain vigilant and address any queries they may have while shopping. Should there be any suspicious offers, consumers should turn them down firmly and leave the premises immediately. For enquiries or complaints, please call the Customs and Excise Department 24-hour hotline at +852 2815 7711 (General Enquiry) or +852 2545 6182 (Information Hotline). Details of these new provisions are available on the Customs website.

• Beware of parallel imports

Parallel imports are items brought into Hong Kong by someone other than the official import agent. The reason parallel imports are usually cheaper is because they often offer a restricted guarantee or limited after-sale service.

• Beware of bait-and-switch tactics

This is when unscrupulous retailers showcase a product at an ambiguous price, but after receiving a deposit, claim the item is out of stock. They will then try to sell an often inferior item at an inflated price. Always look for clearly marked prices, shop around before you buy, know the product you want to buy, check for the included accessories and never allow yourself to be rushed into buying something else. Better still, shop where you see the QTS sign.

• Beware of touts (street traders)

Be cautious if you’re approached by sales staff on the street. Don't buy from street touts, nor follow them into any warehouses or showrooms.

• Inspect your products

Check the product before paying and make sure you have all the accessories that should be included.

• Do not purchase pirated or fake goods

For your own good, please do not purchase pirated or counterfeit goods. Hong Kong Customs is the enforcement agency responsible for intellectual property rights protection. For any enquiries, please call the Customs 24-hour hotline at +852 2815 7711.

• Check your receipts

Check your receipts and ensure that all details and verbal agreements are fully listed.

• Credit card payment

Most Hong Kong shops accept credit cards. Check the credit card slip before signing it and remember to take your receipt. Credit card companies and/or banks issuing the cards may charge a currency exchange fee on overseas purchases. Please check with your credit card issuer for further details.